Terms & Conditions

Last Updated: January 15, 2025

Welcome to Dubai Insights. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and any bookings made through our platform. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing dubaiinsights.online or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy. If you do not agree to these Terms, you must not use our services.

2. About Dubai Insights

Dubai Insights is a travel information and booking platform that provides:

• Information about Dubai attractions and experiences
• Booking services for various attractions and activities
• Travel guides, tips, and recommendations
• Exclusive discounts and promotional offers

Company Details:

• Registered Name: Dubai Insights
• Registration Number: 92657998
• Address: 321 Shakira Ramp, Raynorville, VIC 9080, United Arab Emirates
• Email: info@dubaiinsights.online
• Phone: +6804002762

3. Eligibility and User Accounts

3.1 Age Requirements

You must be at least 18 years old to use our services or make bookings. If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian.

3.2 Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities.

4. Booking and Reservation Terms

4.1 Booking Process

When making a booking through our platform:

• You must provide accurate information for all participants
• Bookings are subject to availability and confirmation
• Prices displayed are in the currency specified at the time of booking
• You will receive a booking confirmation via email
• Confirmation emails serve as your booking receipt

4.2 Pricing and Payments

• All prices are subject to change without prior notice
• Prices include applicable taxes unless stated otherwise
• Payment must be made in full at the time of booking
• We accept major credit cards and other payment methods as displayed
• Payment processing is handled securely through third-party processors
• Additional fees may apply for certain payment methods

4.3 Booking Confirmation

A binding contract is formed when:

• You receive a booking confirmation email from us
• Payment has been successfully processed
• The attraction partner confirms availability

5. Cancellations and Modifications

5.1 Customer-Initiated Cancellations

Cancellation policies vary by attraction and booking type. Please refer to:

• Specific attraction cancellation policies shown during booking
• Your booking confirmation email
• Our Refund Policy for detailed information

5.2 Modifications

• Modification requests are subject to availability and attraction policies
• Additional fees may apply for changes
• Some bookings may not be modifiable
• Contact us as soon as possible to request modifications

5.3 Attraction-Initiated Cancellations

If an attraction cancels your booking:

• We will notify you as soon as possible
• You will receive a full refund
• We will assist in rebooking or finding alternatives where possible
• We are not liable for additional costs incurred

6. User Responsibilities

6.1 Attraction Requirements

You are responsible for:

• Meeting all age, height, weight, and health requirements
• Arriving on time for scheduled activities
• Bringing required documents (ID, vouchers, etc.)
• Following safety instructions and attraction rules
• Disclosing any health conditions that may affect participation

6.2 Conduct

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code or malware
• Engage in fraudulent activities
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with our services or systems

7. Intellectual Property Rights

7.1 Our Content

All content on our website, including text, graphics, logos, images, videos, and software, is owned by Dubai Insights or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• Download and print content for personal use

You may not:

• Reproduce, distribute, or create derivative works
• Use our content for commercial purposes without permission
• Remove copyright or proprietary notices

7.3 Trademarks

"Dubai Insights" and our logo are trademarks. You may not use these marks without our prior written consent.

8. Third-Party Services and Links

8.1 Attraction Partners

We act as an intermediary between you and attraction providers. While we strive to work with reputable partners:

• We do not control the quality, safety, or legality of attractions
• We are not responsible for the actions or omissions of partners
• Your experience with attractions is governed by their terms and policies

8.2 External Links

Our website may contain links to third-party websites. We are not responsible for:

• The content, accuracy, or practices of external sites
• Privacy policies or terms of third-party websites
• Any damages resulting from use of external sites

9. Disclaimers and Limitations of Liability

9.1 Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness
• Warranties that services will be uninterrupted or error-free

9.2 Limitation of Liability

To the fullest extent permitted by law, Dubai Insights shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage
• Damages exceeding the amount paid for the booking

9.3 Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including:

• Natural disasters, weather conditions, or pandemics
• War, terrorism, or civil unrest
• Government actions or regulations
• Technical failures or internet outages
• Labor disputes or strikes

10. Indemnification

You agree to indemnify, defend, and hold harmless Dubai Insights, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your conduct in connection with attractions or activities

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law provisions.

12.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at info@dubaiinsights.online to attempt to resolve disputes informally.

12.3 Jurisdiction

Any legal action arising from these Terms shall be subject to the exclusive jurisdiction of the courts in the United Arab Emirates.

12.4 Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with UAE arbitration rules, unless prohibited by law.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must stop using our services.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dubai Insights regarding use of our services and supersede all prior agreements and understandings.

16. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

• Company: Dubai Insights
• Registration Number: 92657998
• Address: 321 Shakira Ramp, Raynorville, VIC 9080, United Arab Emirates
• Email: info@dubaiinsights.online
• Phone: +6804002762
• Hours: Monday - Sunday, 9:00 AM - 10:00 PM GST

17. Special Terms for Specific Services

17.1 Newsletter Subscriptions

• You may unsubscribe at any time using the link in emails
• We do not sell or rent email lists to third parties

17.2 Promotional Codes and Discounts

• Promotional codes are subject to specific terms and expiration dates
• Only one promotional code per booking unless stated otherwise
• Codes cannot be combined with other offers unless specified
• We reserve the right to cancel or modify promotions at any time

17.3 Gift Vouchers

• Gift vouchers are non-refundable and non-transferable
• Vouchers must be used before expiration date
• Lost or stolen vouchers cannot be replaced

18. Acknowledgment

By using Dubai Insights services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that you have read our Privacy Policy and Refund Policy.